Proactive, Highly Available, IT Support for your Business!

Like most small and midsize businesses, you realy heavily on technology. When your technology underperforms your business and productivity suffers as a result. We are happy here at True North to announce three (3) managed service offerings that will give you the confidence that your technology will perform at its peak for your business. Each business needs are unique.

True North has developed an unmatched level of expertise in serving the needs of small businesses through our True Support™ programs.

Here are a few of the benefits of leveraging True Support™

• Peace of Mind: Let True North be your network and computer watchdogs, allowing you to focus on your business. Let us fight the technology on your behalf.
• Increase Employee Productivity: By keeping any eye on your network and systems, we will be able to proactively prevent costly outages.
• Cost Predictability: One monthly fee means a predictable monthly expense.
• Total Support: With access to our True Support™ helpdesk your employees can receive support right over the phone using our remote assistance software.
• Proactive Remote Maintenance and Support: This helps you avoid costly downtime.
• Comprehensive Reporting: By providing you will information on your critical system you will consistently understand the health of your IT investments.

True Assist™ services:

• Remote Monitoring
• Reporting
• Spyware and Anti-Virus Protection
• Wellness Visits - Servers and Desktops
• Remote Incident Management
• Backup System Management
• Pre-Purchased Block Project Time

True Advantage™ services:

• Remote Monitoring
• Remote Management
• Reporting
• Anti-SPAM
• Service Desk
• Help Desk
• Patch Management
• Asset Reporting
• Proactive Preventative Maintenance
• Spyware and Anti-Virus Protection
• Wellness Visits - Servers and Desktops
• Remote Incident Management
• HelpDesk Incidents
• Backup System Management
• Vendor and Project Management
• Quarterly Technology Reviews

True Premium™ services (Custom):

• Off-site Data Backup
• Quarterly Security Assessments
• Remote Monitoring
• Remote Management
• Reporting
• Anti-SPAM
• Service Desk
• Help Desk
• Patch Management
• Asset Reporting
• Proactive Preventative Maintenance
• Spyware and Anti-Virus Protection
• Wellness Visits - Servers and Desktops
• Remote Incident Management
• Vendor and Project Management
• Backup System Management
• Quarterly Technology Reviews
• Virtual CIO visits

About True North Data Centers

• Physical Security - Biometrics, Keycard, Video Surveillance, On Duty Guard, Combination Cabinet Enclosures for All Servers
• Location – Our Data Centers are located in Western, WA and Eastern, WA. We automatically replicate your data to both of our Data Servers
• Power Redundancy - 3 Redundant Battery Arrays providing over 48 hours of Continuous Battery backup. Independent Generator providing unlimited battery recharge as long as Diesel fuel is available.
• Bandwidth Capacity -100MB a sec available to True Support customers.

Pricing

Please call 1-800-372-1660 for a custom price quote.

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